1. Refund Policy For Virtual/downloadable Product:

Due to our business also deals  in electronic Virtual/downloadable goods it is not possible for us to issue a refund once you have downloaded the product or used the “Activation Key” for particular product. If you purchase a membership in that case you get a 15 days cancellation period till the date of purchase, if our records show that you have informed us about cancelling the services in 15 days so then we will be happy to provide you with a refund. If you inform us after 15 days, your subscription will be cancelled and you forfeit the right to a refund.

2. Refund Policy For Physical Products.

Returns is a scheme provided by us directly under this policy in terms of which the option of replacement and/ or refund is offered by BlueQore to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the table below.

Category Periods Conditions
Electronics: Tablets (except Apple), Laptops (except Apple), Cameras, Consumer Electronics, Entertainment Small, Gaming Hardware, Small Home Appliances, Personal Care Appliances, Personal Care, Health Care Appliances, Small Appliances, Computer Accessories, Mobile Accessories, Camera Accessories, Other Accessories, Computer Peripherals, Smart Home Appliances, Office Equipment, Game and Smart Wearables (except Apple) 10 days You may request for a replacement within 10 days of delivery/ installation (as applicable). In certain cases where BlueQore is unable to process a replacement, BlueQore will offer a refund to you.

We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit.

Electronics: Mobiles (except Apple, Google)
Large Appliances: Air Conditioners, Chimneys, Water Geysers, Microwave Ovens, Televisions, Refrigerators, Dishwashers, Washing Machines, Dryers and OTG
10 days You may request for a replacement within 10 days of delivery/installation (as applicable). In certain cases where the seller is unable to process a replacement, the seller will offer a refund to you.
Assistance shall be provided to troubleshoot any issues that you may face, either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the 10-day period following delivery/installation, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
Open Box Deliveries: During an open box delivery, in case you encounter issues like different product received or damage on the product at the time of accepting delivery of your order, you can request for refund as per applicable policies. In case of cash-on-delivery orders, the amount paid will be immediately returned to you.
No return request will be processed after you have accepted delivery of an order, except in cases where you have encountered manufacturing defects in an accepted product.
Electronics: Mobiles – Apple, GoogleTablets – AppleLaptops – AppleSmart Watches – Apple 10 days You may request for a replacement within 10 days of delivery only if the product was received in damaged condition. In certain cases where BlueQore is unable to process a replacement, BlueQore will offer a refund to you.For all other device-related issues, please contact the brand authorized service centre directly.  Open Box Deliveries: During an open box delivery, in case you encounter issues like different product received or damage on the product at the time of accepting delivery of your order, you can request for refund as per applicable policies. In case of cash-on-delivery orders, the amount paid will be immediately returned to you.
No return request will be processed after you have accepted delivery of an order, except in cases where you have encountered manufacturing defects in an accepted product.
No Returns categories:  Gift Cards, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM No returns These product categories are non-returnable.

Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive may refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.